It takes 20 years to construct a reputation and five minutes to ruin it. If you believe about that, you’ll do things differently. -Warren Buffet
If more firms — namely online sportsbooks and casinos — followed this advice, betting online would be much more enjoyable…and much less stressful.
I would wager that BetOnline wishes they did. They’ve made choices a couple of years ago that’s probably cost them thousands, hundreds of thousands, maybe even millions of dollars, due to lost business from bad PR.
We’ll be sharing some cases of these beside you in our inspection. Because while we wholeheartedly suggest BetOnline to our customers — and feel that now they’re a trusted and legit gaming company — we think you have a right to know the whole story before opting to play with here.
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Key Information Website — BetOnline.agLaunched in 2004Licensed & Regulated in PanamaEmail — cs@betonline.agTelephone — 1-888-426-3661
Hit & Misses Fast payoutsDiverse payment optionsTrusted & most Respectable companyUS clients welcomedMobile casinoHigh rollover requirements
Deposit Methods
WHAT DID BETONLINE DO?
2019 MAIN REVIEW
PRODUCTS OFFERED
BETONLINE POKER
CASINO & SKILL GAMES
CUSTOMER SUPPORT
First Things First: What Can BetOnline Do Exactly?
What just did BetOnline do to make a lot of people mad?
We think a better question is this: what didn’t they do?
BetOnline’s poor choices crosses the spectrum of shady behavior, ranging from telling enjoys to withholding cash to getting poor security.
There are loads of examples we could show you. But LegitGamblingSites.com has already done the job for us. They discovered several examples, which you can find for yourself on their BetOnline review.
Here is our TL;DR version:
BetOnline Told a Fib
When BetOnline first introduced their poker merchandise, they whined about what network it was around. They claimed to be on the Hero Poker Network, though they were really about the Action Poker Network. There were stories about the way they were about the Chico Poker Network, but then were kicked away.
Later reports (from BetOnline) indicated that things were nice and fixed, and that BetOnline was (and still is) on the Chico Poker Network.
Odd thing to like about, eh? (Although we might lie too if we were on a shoddy network like Action.)
Everybody agrees that BetOnline lying was a dumb move and a lousy approach to advertise a new item. It doesn’t exude confidence. Plus it makes you wonderwhy would they lie about something so trivial in the first place?
$60,000 Confiscated for No Reason
There have been many, MANY reports about BetOnline confiscating money from clients. The reasoning was almost always because the client supposedly cheated, although no evidence was provided from BetOnline (from the examples we’ve read).
1 case that caught our eye was of an expert who had 60,000+ confiscated because BetOnline said he cheated. They refused to send him all his palms, but did offer to send him the hand histories that revealed him cheating (for proof).
He never got them though. What he did get was vacant promises about the way they were on the way, and the runaround when they never showed up. They told him they couldn’t send him the hand histories because the files were too large.
(Anyone who knows anything regarding internet poker and hands histories — let alone about downloading files to your own computer — knows what a crock this is. And, why would not you send evidence someone cheated in case you have nothing to hide?)
Eventually Sportsbook Review (SBR) got involved and assisted the player get his cash back. His last update mentions being alleviated about the way it worked out for him personally but also stated the same thing happened to his buddy.
Chip Dumping $50 Means You Owe BetOnline $30,000+
In this case the player did do anything wrong — he chip-dumped to his buddy. But here is the kicker:
He also chip-dumped to his friend at a HEADS UP table at which no one else would be hurt. He did it so his friend could have an additional $50 to play with at BetOnline.
The humorous part is they were playing from precisely the exact same house at the time. Most sites would not even let two individuals from the exact same IP address sit down at the same table but BetOnline did.
The person had his account suspended (way after the fact, whereas many websites would have caught it much earlier ), which no disputes or thinks was a wrong move on BetOnline’s part. What IS though, is how they needed to also take his $37,000 he earned because that episode.
Forum members indicated that many legit websites would not have allowed two people from the same IP to sit at precisely the same table. And, if they did, as soon as they suspected chip dumping had occurred, the player’s accounts would come under review. He’d never have the chance to earn the $37,000.
But now that he did, BetOnline desired it. But, technically, the cash should go to whomever was hurt by this participant’s activities (that wasn’t any one). So it’s absurd BetOnline thinks they should have the ability to keep it.
BetOnline Knows Your Own Passwords
The previous example we want to share is an instance where a BetOnline rep outed how the staff understood their customer’s passwords and login numbers. It is possible to see the live chat log here.
The original poster has a fantastic point. If everyone in the company has access to your login information, what’s stopping them from running a VPN, logging into accounts and taking your money?
The BetOnline rep did not have a fantastic answer, only a”ha ha ok sir.”
Scary stuff. Scroll down the forum thread and you’re going to see more examples. It is ridiculous.
What is even more absurd is the way these examples are a drop in the bucket compared to the sheer variety of (similar) complaints against them. A quick Google search for”BetOnline scams” will also keep you occupied.
Subsequently BetOnline Does Something Funny: Why They Acquire SportsBetting.ag
During the same time BetOnline was fighting, SportsBetting.ag was struggling to. They were trying hard to cover their customers.
Thent a few months later a story broke — BetOnline obtained SportsBetting.ag.
The crazy part wasn’t so much the purchase, it was the simple fact that BetOnline also consented to be on the hook for all of the current and past payouts. Even after all their stingy-like shenanigans.
An excerpt from SBR:
Most importantly, the new investment team is dedicated for SportsBetting.ag winners paid at a more expedited manner.
“The new shareholders unconditionally guarantee future and past payouts from SportsBetting.ag,” the rep said. “However, as there’s a sizeable backlog of pending payouts, they need to be run through different fraud checks, fulfilled and guaranteed. Once the backlog is complete, clients will experience radically enhanced payouts thanks in part to upgraded payment options, including same day options.”
Nobody knows precisely how much BetOnline had to make in previous payments. In reality, BetOnline was reportedly”shocked” to find over $1.5 million in liabilities that was not reported from the previous direction. So I think it’d be safe to assume that the past debts exceeded $1.5 million — and seemingly BetOnline has paid off it.
What Does That Mean for BetOnline in 2019? What Does That Mean for You?
Frankly, we have had difficulty finding anything negative to report about BetOnline from within the past year or so.
There are a few complaints; normal stuff all companies face that we will address later on in our review once it is logical. But it looks to us like the majority of BetOnline’s issues are over.
They even have satisfied clients, if you’re able to believe it.
Now, what exactly does this mean to you? Should you forgive and forget? Are they secure enough for you to join, make a deposit and play? We’ll be honest — there is no way we would’ve played BetOnline back in 2011-2012 when we’d known or heard about any of the reports previously. Nobody in their right mind would. You’d be safer light your money on fire.
And we don’t want to downplay the errors they’ve made. Lying, making baseless accusations, withholding funds and insecure applications isn’t to be taken lightly.
But as buying SportsBetting.ag and adding new management to manage operations, things have improved drastically. So much so we’re comfortable now recommending them to our readers.
And it’s not just us. When you have a look at other BetOnline reviews, you’ll see similar thought processes. Typically the reviewers first condemned them for their activities (in 2011-2012) and recommended NOT playing with there, simply to get a change of heart once they saw just how much BetOnline altered.
So, here is where we stand on the matter —
BetOnline has made mistakes and is far from a perfect sportsbook, poker room or casino. They had and continue to have their shortcomings, the latest of which we emphasize in our review under.
However, as best as we can tell, they’ve righted their wrongs and continue to improve on what they offer players. So we feel secure having accounts .
It’s your responsibility to choose if you feel the identical way.
2019 Main Review of BetOnline
With their previous from the way, let’s jump into what’s important today — and that’s what BetOnline offers in terms of banking, betting options and promotions.
Deposit and Cash Out Options, Fees and Time Frames
BetOnline offers a solid choice of banking choices. However, you’ll want to remember that what’s available to you will probably be determined by where you live.
Let us begin with their deposit options.
Deposit Options
Listed below are the payment methods BetOnline accepts and also the min/max limitations for each:
Visa
Visa (Person to Person)
$50/$700 Visa
Visa
$50/$5,000 MasterCard
Master Card
$50/$5,000 Person2Person
Person to Person
$50/$900 — BetOnline covers any fees over $300. Money Orders
Money Orders
$300/$9,000 Bitcoin
Bitcoin
$20/$3,500 Skrill
Skrill
$10/no max Neteller
Neteller
$10/no max Book to Book
Book to Book
$500/no max Bank Wire
Bank Wire
$1,000/no maximum Check
Assess $1,500/$24,900 Diner’s Club
Diners Club
$50/$1,000 JCB
JCB
$50/$1,000
The biggest complaint about deposits are their 6% fees for debit and credit cards. They’re one of the only websites that charge for (credit/debit card) deposits. Bovada’s among those additional kinds, charging 4.9%.
Cash Outs
When you’re ready to cash out your winnings, you can use:
Person2Person
Person to Person
$50/$500 — Can take 12-36 hours. Prices will run $26-$101. Bank Wire
Bank Wire
$500/$24,900 — Can take up to ten days. Prices will run $45-$75. ATM
ATM Only Card
$100/$2,500. Check By Mail
Check by Mail, Courier or Express
$500/$2,500 — Depending on which option you pick, this can require 7-30 days and will cost you $25-$50 NOT INCLUDING the fees your bank may charge. Bitcoin
Bitcoin
$20/$5,000 — Will cost you 2% (of the total). Skrill
Skrill
$25/$9,900 — Requires around 36 hours. Just 3 requests allowed per week. Book to Book
Book to Book
$500/$15,000 — Transfers are completed within 24 hours. Neteller
Neteller
$25/$9,900 — Requires up to 36 hours and will cost you $20. Just 3 payouts allowed a week.
What I don’t like is how you are going to pay a fee for every single banking choice. Even bitcoin, which is usually free in most sportsbooks and casinos. But here you are going to cover a 2% commission.
Nevertheless, I have seen firsthand reports from clients who say they’ve received payments over 10 days, bank transfers over 3 days and bank cables in 2-3 days. This is quickly considering they’re from the US market.
BetOnline says nothing about it on their website, but I have seen reports that indicate BetOnline provides you a $50 charge every month if you put in your request on a Friday. Oftentimes this won’t cover the whole fee, but it’s better than nothing.
BetOnline’s Products: What Can You Bet On or Play?
BetOnline is an”all in one” business. This means that you can bet on sports, play poker and casino games.
Their longest reputation, and likely most popular solution, is their sportsbook. So let us start there.
Bet on Sports, Horses and Financials
BetOnline provides action on sports, horses and financing.
In their sportsbook they more or less pay the most popular sports in the US. Included in these are:
Auto racing
Baseball
Basketball
Boxing
Cricket
Darts
Football Golf
Hockey
Martial arts
Rugby
Snooker
Soccer Tennis
Lacrosse
Softball
Olympics
eSports
You can also bet on futures and prop bets on these markets:
Canadian Football Cycling
Formula One
Darts
Hockey
Horses
Pro Football
College Football
Pro Baseball
Pro Basketball
College Basketball
Women’s Pro Basketball (WNBA)
Rugby
Football One option they have added recently is eSports. It’s no surprise really, given how quickly that business is growing. Every bookmaker is jumping on the bandwagon and offering odds on each of the greatest leagues and tournaments.
BetOnline is, also, though it appears as though they’re only dipping their toe in the water to check the temperature.
I say that because — as of right now — that they only have moneyline odds for a single match-up / league. Compare this to Bovada who is covering 5+ matches around about 10+ leagues/tournaments.
It is a large difference. I mean, who would you rather go to for eSports betting?
That having been said, I think it’s a fantastic idea to give BetOnline the benefit of the doubt…for now. It’s possible they are still attempting to find their bearings in this growing market. Perhaps they have plans to enlarge their eSports options in the near future.
What they do have going for them is that their chances on the match-up I am comparing to Bovada. They are offering slightly better pricing for the same exact match.
There is no way to tell whether that’s going to be true, nor can it matter if they never enlarge this part of the sportsbook.
However, it’s reason enough to keep your eye on them.
They provide live gambling also. These options vary continuously, obviously, to match with what games or events are moving on. When I last looked they had lines for soccer, tennis and baseball. You can also keep track of a couple games concurrently using their multi-event tab and program for future games with their live betting calendar.
1 thing they are known for are their higher-than-average betting limitations. These vary from $1 to $25,000. Most markets will max out between $1,000 to $3,000. But it just depends. You can also increase your wagering levels by telephoning their Player Services.
Their sportsbook also runs a fair number of promotions, and much more than you’ll find in their racebook and financials segment combined. A few of the better options include:
50% Welcome Bonus — Get a 50% match on your initial deposit up to $2,500.50% Kickoff Reload — Get a 50% reload bonus up to $1,000. Live Bet Free Play — Get a $25 free play. This is less or more insurance — make a wager and if you lose, they’ll reimburse you up to $25.
Beyond that you will see a listing of races on their webpage. Each listing tells you how many spacious races you’ll find, which should you click it is going to expand to reveal the horses, races, jockeys and chances.
If you are unfamiliar with their website or horse gambling, a fantastic section to search through is that their racebook info tab within their own navigation. Here you’ll find advice on:
Their track limits. This lets you know that the max you can wager per race.Payoff chances. Discover how much you will make in case your wager (s) win.Their rules and the types of bets you may make.Horse betting tips, FAQs and terms (in case you don’t understand what a word or phrase means).
It’s a good section if you are new to horse gambling.
And that is about it. This segment is far more compact than their sportsbook.
Nevertheless, their racebook does have a few offers too, though nowhere near the caliber or quantity their sportsbook offers.
Here are some of these offers:
Track Rebate — Get a 7 percent rebate on your stakes daily without a min volume or caps on how much you can make. $25 Risk Free Bet — Create a bet for the first time in the racebook. In the event you lose BetOnline will reimburse you around $25.
Last up is that their financials section. Here you can wager on currencies, indices and commodities. Your gambling options include signature, array, turbo and one touch. The assets/markets you can wager on will depend on your wager kind.
This section looks to be an afterthought. It certainly doesn’t get the attention or marketing BetOnline’s other segments do.
Their poker room is one of the most popular options for Americans. They’re part of the Chico Poker Network, who’s 13th in total traffic positions, but is 3rd for US poker websites. When I last checked they’d about 2,100 players on their website.
In 2016 BetOnline performed a much-needed software update. Previously they had several complaints about the quality of their applications. This included complaints regarding fuzzy graphics, poor sound and animation quality.
But after their update we’ve seen suggestions that they may have a few of the greatest software in america market.
From worst to best at one upgrade? That might be pushing it. But in line with the pictures I’ve seen, their applications DOES look better.
However, there are still several places BetOnline can improve.
At this time they have a download for PC and Macs. However, they don’t have some choices for cellular players, which we believe is a no-brainer in this era. They also only offer holdem, omaha and 7-card stud. It’d be nice to see more game choices.
In general, however, it is nice to see they are making advancements and are becoming more competitive with what other high tier US poker websites offer.
Speaking of which, a Number of their poker promotions or offers include:
Welcome Bonus — They’ll match your deposit 100% up to a maximum of $2,500. They cover this out to you 5 at a time. You will have 60 days to clean the deal. $50,000 GTD — They’re running a $50,000 guarantee for $99. $90,000 Guaranteed — BetOnline guarantees greater than $90,000 in tournament prize pools each and every weekend.
They have a few leaderboard and money race challenges, too.
And it’s not just a”bonus,” but the games here must be milder because of the US traffic along with the crossover visitors from their sportsbook or casino. Making money from their poker tables should be simpler here in contrast to other poker (just ) sites.
Casino and Skill Games
Here you’ll find lots of game options which range from table games to slots to video poker and skill games. Their games come from both Rival Gaming and BetSoft software, each of which are known for creating games that are topnotch. Here’s the way their games breakdown:
9 blackjack variants.13 table games.19 regular slots plus 37 3D slots.17 video poker games.Live dealers for blackjack, roulette and baccarat.
Let us get more specific though. Here’s a little sample of the casino and skill games you can play in BetOnline. Watch our casino review for a complete list.
American Roulette Caribbean Stud Poker Multi-Hand Blackjack Three Card Poker American Blackjack 21 Burn Craps Baccarat Poker3 Heads Up Monkey Money (slots) Reel Outlaws (slots) Wizards Castle (slots) The Bees (slots) Ghouls Gold (slots, also a 3??3 hold slot machine) It Came From Venus (3d slots) Dr. Jekyll & Mr. Hyde (3d slots) Mr. Vegas (3d slots) RockStar (3d slots) Missing (3d slots) Five Draw Poker (video poker) All American (video poker) Double Bonus (video poker) Joker Poker (video poker) Deuces Wild (video poker)
Then there is their skill matches. These include favorites such as:
DominoesYahtzeeGin RummyTonkSpades
And while you play their games you can also transparent bonuses, earn points and get money back. Here are some of their best offers:
Slots Bonus — This can be a 100% match bonus up to $1,000 to use for your favorite slot games.Live Trader Bet — Perform your initial bet in the live dealer casino. Should you lose, BetOnline will reimburse you up to $25. Reload Bonus — Get an extra 25% bonus each time you make a deposit of $25 or more.Rebate Program — Get a 10% rebate every single week that you lose $100 or more.
You’ll want to browse our casino review to find out about each of their offers, in addition to their terms and conditions since they will be different for each offer and game you play. Customer Support
If you Encounter a problem or have a query, you can reach out to BetOnline using one of the following options:
Envelope
PHONE: 1-888-426-3661
FAX: 1-800-453-0804
EMAIL: cs@BetOnline.ag
LIVE CHAT (for real cash accounts only)
1 thing to find here are the accounts I have seen about how BetOnline’s service is unfriendly.
1 example came out of a poker player turned website reviewer. He shared his expertise, which was one of the worst I have heard , let alone heard about BetOnline.
Here’s an excerpt from Gaming the Odds:
Since BetOnline’s poker software isn’t high quality, I expected them to excel at customer services. How else can you explain the prevalence of the poker room?
Turns out I was wrong, big-time. In reality, through their live chat service (and I just need to mention it in this BetOnline review), I had the worst customer service experience in my entire life so far.
After the live chat session began, I had to wait for a few minutes until the customer support person bothered to answer, not only completely ignoring my question but asking for my username and password as well. Would you feel comfortable entering your password and username into some live chat box? I sure didn’t.
I explained that I don’t wish to enter that information to a chat room and, more importantly, the question demands no such information since it was about BetOnline.ag generally. I had to wait ten minutes for”assistance” (I use that word loosely here), while receiving”Thank you for waiting. I’ll be with you in just a minute…” every now and then.
That said, I have also heard the opposite. A reviewer that actively plays on BetOnline says they provide excellent customer services. He also says that your best choice is to benefit from their live chat (only available to account holders).
Their experiences are polar opposites. This suggests to people that BetOnline might have inconsistencies with how they manage customer support…an
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